Refund Policy

1. Introduction At Uttam Pashu Aahar (“Company”, “we”, “our”, “us”), we strive to ensure customer satisfaction. This Refund Policy outlines the conditions under which customers may request refunds for purchases made through our website, https://uttampashuaahar.com (“Website”).

2. Eligibility for Refunds

• Refunds are only applicable for defective or damaged products.
• The request for a refund must be made within 5 days of purchase.
• The product must be unused, in its original packaging, and accompanied by proof of purchase.

3. Non-Refundable Items

• Products that have been used or damaged after delivery.
• Perishable goods or consumable products.
• Items purchased under clearance sales or special promotions.

4. Refund Process

• To request a refund, customers must contact us at uttampashuaahar12@gmail.com with order details and proof of defect.
• Our team will review the request and, if approved, will initiate the refund process.
• Refunds will be processed within 7-10 business days through the original payment method.

5. Shipping Costs

• Customers will be responsible for return shipping costs unless the product was received in a defective or damaged condition.
• Shipping charges are non-refundable.

6. Exchanges

• If a defective product is eligible for exchange, we will provide a replacement instead of a refund, subject to stock availability.

7. Dispute Resolution

• All disputes will be governed by Indian law.
• We encourage resolving disputes amicably before seeking arbitration or legal action.

8. Contact Information For any refund-related inquiries, please contact us at: Email: uttampashuaahar12@gmail.com

By making a purchase on our Website, you acknowledge and agree to this Refund Policy.